Sales Operations Manager
Full-Time
Arcostraße 3, 80333 München-Maxvorstadt, Germany
About the Company
SEIA helps some of the world's most interesting companies replace periodic compliance reviews with real-time assurance, across export controls, sanctions, and customs. We operate at the intersection of global trade, international relations, and national security, where the regulatory landscape moves as fast as geopolitics itself, and where the cost of missing a risk is measured in more than fines.
Founded in 2022 by a former trade compliance lawyer and a digital innovation leader with deep expertise in data analytics, SEIA was built to solve a problem our founders had lived from the inside.
Our platform, SEIA PERCEIVE, gives trade compliance departments at major multinationals a continuous assurance layer across their existing systems, so they can see the risks that list-matching and periodic audits miss: sanctions evasion through third-country routing, dual-use misclassification, end-use red flags, and the kind of structural blind spots that surface only when someone is looking in real time.
We built SEIA because we believe trade compliance is no longer a back-office function. As export controls, sanctions, and customs have grown into headline news and board-level topics, it's time for technology to catchup.
Job Description
We have grown significantly over the past years and have reached a key point of commercialisation. Our current demand is too high to continue resting on founder-led sales and we seek experienced support to scale our sales operations function.
As Sales Operations Manager you will design the processes, tools, and reporting that our sales motion runs on, and you will have significant latitude to shape how the function develops as both you and the company grows professionally. You will work closely with our subject matter experts in sales, who bring deep trade compliance domain knowledge to every client conversation. Your job is to give that expertise the structure, data, and operational backbone it needs to convert efficiently and predictably.
Usually our sales process with the target buyer is very effective, so the role will also have a strong focus in supporting each client make the internal business case, by identifying key stakeholders and processes, supporting the building of the business case, and supporting the client through their internal procurement process to signature.
For someone who likes to build structure, take responsibility and execute strategies this role provides space to thrive.
What you will do:
- Design and implement core sales operations processes, including pipeline management, forecasting, deal desk support, and CRM structure
- Build reporting and dashboards that give leadership clear visibility into pipeline health, conversion rates, and sales cycle dynamics
- Partner with our sales SMEs to ensure operational processes support, rather than slow down, complex enterprise sales cycles
- Establish quoting, contracting, and handoff processes between sales and client advisory
- Identify bottlenecks in the sales process and propose structural fixes, not just workarounds
- Support sales strategy growth
Other information:
- SEIA is a company built on strong values of integrity and community.
- SEIA offers team members well-rounded packages including health and wellness benefits, along with start-up related benefits, such as VSOP offers where applicable.
Requirements
What you bring
Prior experience in sales operations within trade compliance software, risk analytics tools, or a closely adjacent enterprise software category
A track record of building or significantly improving sales operations processes, ideally at a company of similar size or stage
Comfort operating with ambiguity and a preference for building structure rather than inheriting it
Strong analytical skills and fluency with CRM and sales tooling
Fluent English required; German language skills are a plus
Based in or willing to relocate to Munich; this role requires an on-site or hybrid presence in our Munich office